At Tiny Steps Shoes, we want every step your child takes to be joyful and comfortable. Our Happy Feet Guarantee ensures a smooth shopping experience from delivery to returns. Here’s everything you need to know about our shipping and returns policies.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

We offer two shipping options to meet your needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment

2. Free Shipping

  • Carrier: EMS
  • Available for orders over $50 USD
  • Delivery Time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote areas. International customers may be subject to customs fees which are the responsibility of the recipient.

Happy Feet Guarantee: Returns & Exchanges

We accept returns and exchanges within 15 days of delivery. Here’s how our process works:

Return Conditions

  • Items must be unworn and in original condition
  • Original packaging and tags must be intact
  • Personalized items (with custom embroidery/names) and clearance items marked “Final Sale” cannot be returned or exchanged

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Items to return/exchange
    • Reason for return
    • Your preference (refund or exchange)
  2. Wait for Approval: Our team will respond within 1 business day with return instructions
  3. Package Items: Place unworn shoes in their original box, then in a shipping box with the packing slip
  4. Ship Back: Send to:
    Shoe Kids Shop Returns
    139 Hinkle Lake Road
    COILA, US 38923

    (Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect)

  5. Notify Us: Email your tracking number so we can monitor your return

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Tiny Steps Shoes Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:
– [Product Name], Size: [Size], Color: [Color]
– [Add additional items if needed]

Reason for return: [Please specify – wrong size, style preference, etc.]

I would prefer:
[ ] Refund to original payment method
[ ] Exchange for [Product Name], Size: [Size], Color: [Color]

My shipping address is:
[Your Full Name]
[Street Address]
[City, State/Province, Postal Code]
[Country]

Please let me know the next steps. Thank you for your help!

Best regards,
[Your Name]
[Your Email Address]
[Your Phone Number – optional]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Information

  • Exchanges are subject to product availability
  • We’ll ship your new items within 1-2 business days after processing your return
  • You’ll receive tracking information via email
  • For exchanges, we’ll cover standard shipping for the replacement item

Special Cases

Damaged Items

If your shoes arrived damaged, email photos to [email protected] immediately – we’ll send replacements at no cost.

International Returns

Customers outside the U.S. are responsible for any customs fees associated with returns.

Still have questions? Our customer care team is happy to help!
Email us at [email protected] Monday-Friday, 9AM-5PM CST.

Thank you for trusting Tiny Steps Shoes with your little one’s happy feet!