At Tiny Steps Shoes, we want every pair to be as perfect as your child’s smile. If those little feet aren’t dancing with joy, we’re here to make it right!

Our Promise: We accept returns and exchanges within 15 days of delivery. All items must be unworn, in original packaging with tags attached, just like when they left our care.

How to Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Which items you’d like to return/exchange
    • Reason for return (helps us improve!)
    • Whether you prefer a refund or exchange
  2. Wait for Approval: Our customer care team will respond within 1 business day with return instructions.
  3. Package Your Items: Place the unworn shoes in their original box, then in a shipping box. Include the packing slip.
  4. Ship It Back: Send to:
    Shoe Kids Shop Returns
    139 Hinkle Lake Road
    COILA, US 38923
    (Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect)
  5. Let Us Know: Email us your tracking number so we can watch for your package.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Tiny Steps Shoes Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Items to return/exchange: – [Product Name], Size: [Size], Color: [Color] – [Add additional items if needed] Reason for return: [Please specify – wrong size, style preference, etc.] I would prefer: [ ] Refund to original payment method [ ] Exchange for [Product Name], Size: [Size], Color: [Color] My shipping address is: [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please let me know the next steps. Thank you for your help! Best regards, [Your Name] [Your Email Address] [Your Phone Number – optional]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Information

  • Exchanges are subject to product availability
  • We’ll ship your new items within 1-2 business days after processing your return
  • You’ll receive tracking information via email

Special Notes

  • Final Sale Items: Personalized shoes (with custom embroidery/names) and clearance items marked “Final Sale” cannot be returned or exchanged.
  • International Returns: Customers outside the U.S. are responsible for any customs fees associated with returns.
  • Damaged Items: If your shoes arrived damaged, email photos to [email protected] immediately – we’ll send replacements at no cost.
Still have questions? Our customer care team is happy to help! Email us at [email protected] Monday-Friday, 9AM-5PM CST.

Thank you for trusting Tiny Steps Shoes with your little one’s happy feet!