Welcome to Tiny Steps Shoes! We’re here to make shopping for your little one’s footwear as easy and joyful as their first steps. Below you’ll find answers to our most common questions about our products, shipping, returns, and more.
About Our Products
What types of shoes do you offer for children?
We specialize in a wide variety of children’s footwear including boots, clogs, flats, sandals, shoes, slippers, sneakers, and athletic shoes – perfect for every occasion and adventure your child embarks on!
How do I choose the right size for my child?
We recommend carefully checking our size guide before ordering. Since children’s feet grow quickly, you might want to consider sizing up slightly. Our customer service team is always happy to help with sizing questions at [email protected].
Are your shoes suitable for different weather conditions?
Absolutely! Our collection includes weather-appropriate footwear from warm winter boots to breathable summer sandals, ensuring comfort for tiny feet in all seasons.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all your payment information. Your security is our top priority.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey every step of the way!
Shipping & Delivery
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). Your little one’s shoes will be carefully packaged with love before beginning their journey to you!
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Uses trusted carriers like DHL or FedEx, typically arriving within 10-15 business days after leaving our warehouse.
- Free Shipping: For orders over $50, shipped via EMS, typically arriving within 15-25 business days after processing.
Do you ship internationally?
We’re proud to ship worldwide! We deliver to most countries across North America, Europe, Australia, and many parts of Africa and South America. (Please note we’re unable to ship to some remote areas and certain Asian countries due to customs restrictions.)
Returns & Exchanges
What is your return policy?
We want every Tiny Steps Shoes experience to be perfect. If for any reason you need to return your purchase, you have 15 days from the delivery date to initiate a return. Please see our full Returns Policy for complete details.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order, and we’ll guide you through the return process.
What if the shoes don’t fit my child?
We understand how quickly children’s feet grow! If the size isn’t quite right, you can return the shoes within our 15-day return window for an exchange or refund.
Customer Service
How can I contact customer service?
Our friendly customer care team is always here to help! You can reach us at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our team is available Monday through Friday, 9:00 AM to 5:00 PM (CST). Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is located at 139 Hinkle Lake Road, Coila, US 38923. However, all orders are processed and shipped from our distribution centers to ensure fast delivery.
Still have questions? We’re always happy to help your little ones find their perfect pair! Contact us at [email protected].